1. Information We Collect
When you visit Printwise (printwiseus.com), we collect information you provide directly to us, including:
- Name, email address, phone number, and shipping address when you place an order
- Payment information (processed securely via Shopify Payments — we do not store card data)
- File uploads submitted for print orders
- Communications you send us via email or our contact forms
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your print orders
- Send order confirmations, shipping updates, and invoices
- Respond to customer service requests
- Improve our products, services, and website experience
- Send promotional communications (only if you opt in)
- Comply with legal obligations
3. California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, or sell
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at info@printwiseus.com.
4. Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. This includes Google Analytics and Meta Pixel. You can control cookie preferences through your browser settings.
5. Third-Party Services
We use the following third-party services that may collect data:
- Shopify — e-commerce platform and payment processing
- Google Analytics — website traffic analysis
- Meta (Facebook) Pixel — advertising and remarketing
- Upload Lift — file upload functionality
"None of the above services receive your SMS opt-in data or consent."
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Order records are retained for a minimum of 7 years for tax and accounting purposes.
7. Data Security
We implement industry-standard security measures to protect your personal information. All data transmission on our site is encrypted via SSL/TLS. However, no method of electronic transmission is 100% secure.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. SMS/Text Messaging
If you opt in to receive text messages from Printwise, we collect your mobile phone number and your consent to use it for the purposes you agreed to, such as order updates, quote follow-ups, and customer support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third party, except with service providers that help us deliver messages, such as our SMS platform. You can opt out at any time by replying STOP.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Printwise
Email: info@printwiseus.com
Website: www.printwiseus.com