Processing & Production Time
All Printwise products are custom-made to order. Your order enters production once full payment is confirmed and a print-ready file has been received.
Print orders placed by 2:00 PM EST, Monday–Friday, are printed the same business day and ship the next business day. Orders placed after 2:00 PM EST are printed the next business day and ship the business day after that.
Every file is reviewed before printing. If your file needs changes, or you ordered a printed proof, we contact you and production starts once the corrected file or the proof is approved. Complex or large-format orders may require additional time. Rush production may be available — contact us at info@printwiseus.com before ordering.
Shipping Methods & Carriers
We ship via the following carriers:
- UPS — Ground, 2-Day, and Overnight options
- FedEx — Ground, Express, and Overnight options
- USPS — Priority Mail (select orders)
The carrier and service level are selected based on your location, package dimensions, and the shipping option chosen at checkout.
Packaging
Prints are rolled, never folded, and protected for transit. Orders ship in Printwise-branded boxes by default; nothing on the printed panels themselves identifies Printwise. If you are a designer, agency or wrap shop who needs blind shipping in unbranded packaging, note it on your order or email us and we will pack it that way at no extra cost.
Estimated Delivery Times
After production, estimated shipping transit times are:
- Standard shipping: 3–7 business days
- Expedited shipping: 2–3 business days
- Overnight shipping: 1 business day (must be ordered by 12 PM EST)
These are transit times only, not total order turnaround. Add production time to calculate your expected delivery date.
Shipping Rates
Shipping costs are calculated at checkout based on order weight, dimensions, and destination. The $1 sample pack and the Color Swatch Book ship free within the 48 contiguous states.
Shipping Within the U.S.
We currently ship to all 48 contiguous states. Shipping to Alaska, Hawaii, and U.S. territories may be available at additional cost — contact us for a quote.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier's website or through your Printwise account.
Damaged or Lost Shipments
If your order arrives damaged:
- Take photos immediately upon receiving the package
- Do not discard the packaging
- Contact us within 5 business days at info@printwiseus.com
For lost shipments, please allow an additional 3 business days beyond the estimated delivery date before contacting us. We will file a claim with the carrier on your behalf.
International Shipping
At this time, Printwise ships within the United States only. International shipping may be available for select orders — contact us at info@printwiseus.com to inquire.