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Last updated: April 18, 2025
Because all Printwise products are custom-made to order based on client-submitted files and specifications, our return and refund policy differs from standard retail stores. Please read this policy carefully before placing your order.
All orders placed on Printwise are custom-produced and non-refundable once production has begun. This includes all vehicle wraps, wall graphics, window films, and vinyl print products.
We strongly recommend reviewing your file specifications and proof carefully before approving production.
We will replace or refund an order in the following situations:
Claims must be submitted within 5 business days of delivery with photo documentation.
We do not offer refunds or replacements for:
To submit a defect or damage claim:
We will respond within 2 business days and work toward a fair resolution.
Orders may be cancelled for a full refund only if production has not yet started. Once files have been sent to production, cancellation is not possible. Contact us immediately at info@printwiseus.com if you need to cancel.
Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.